FAQ


Q: What is the Ordering and Shipping Process?
A: After you place your order, you will receive two emails from us. The first email is a receipt/confirmation which will be sent immediately after placing your order. You will also receive a shipping confirmation email once your order has been shipped.
Q: When should I expect my order to arrive?
A: Given the handmade nature of our products and the fact that these products are crafted by artisans from around the world, order processing time is between 1-2 business days.
Q: How long will it take to receive my order?
A: Generally, products take between 5-9 business days to arrive (depending on where you are located). Unless the product description states shipping time, then please allow that time for delivery. 
**Please check the desired product's description for more information regarding shipping.
Q: How much does the shipping cost?
A: Odacali Offers Free Shipping on all orders (Limited Time Offer).
Q: Which carrier do we use to ship orders?
A:
U.S.: USPS
Canada: Canada Post 
Australia: Australia Post 
Rest of the world: e-Packet
Q: Do you offer expedited shipping?
A: Please Contact us if you want to expedite your order shipping process. Contact Us
Q: How to track my order?
A: From the 2nd email you will have an access to view the "Thank you" page and by clicking on your tracking number, you will be able to track your shipment.
Q:  Do you accept returns?  
A: If you are unsatisfied , we will replace your product free of charge.
Q: What is the return policy?
A: We offer an easy and hassle-free return policy Please click Here
Q: Where are we located? 
A: Our headquarter office is located in Orange County, California, United States 92708